To help clients choose among care delivery models, a practitioner should?

• A. Explain the structure of facilities only, not the different models.
• B. Explain the structure and functionality of healthcare facilities and provider groups to clients and expose resources available through each system.
• C. Randomly suggest one provider without comparing options.
• D. Avoid discussing different care delivery models.

Answer: (B)

Clients make better choices when they understand how different care delivery models operate and what resources they provide. Explaining both the structure and the functionality of facilities and provider groups helps clients see who is involved in their care, how care is organized, and how they will access services, coordinate appointments, and obtain referrals. In addition, showing the resources available through each system—such as care coordination, support services, and financial or insurance options—allows clients to compare real-world implications, like ease of access, continuity of care, and potential costs. This comprehensive picture supports informed, values-aligned decisions rather than relying on location or superficial features alone. Avoiding discussion of different care delivery options leaves clients unsure about which model best fits their needs, while focusing on one provider without comparison misses important trade-offs in access, coordination, and resources.