Provision of competent services requires which of the following practices?

• A. Advocates ensure they have adequate referral systems in place to assist clients who need services the advocate is unable to provide.
• B. Advocates express respect toward their clients and toward other medical and non-medical professionals with whom they work.
• C. Advocates may neglect referrals if it benefits their own practice.
• D. Advocates may share client information to reduce liability.

Answer: (B)

Provision of competent services hinges on professional conduct that centers on respect for clients and for colleagues. When an advocate communicates with clients and collaborates with medical and non-medical professionals in a respectful way, clients feel heard and valued, trust is built, and everyone works toward the client’s best interests. This respectful approach supports informed decision-making, ethical practice, and effective coordination of care, all of which are essential to competent advocacy. The other options point to important considerations in practice—having solid referral networks matters—but neglecting referrals for personal gain or sharing client information to reduce liability violate ethical duties and confidentiality rules. Expressing respect toward clients and toward other professionals is the best indicator of competent service.